Debit Card Security
At Patriots Bank, we continually look for ways that we can protect our cardholders from fraud. Sometimes, we're able to do things behind the scenes that have no noticeable impact on your card usage... but other times, the changes we make affect the way you use your card. To ensure that you're able to use your card when you need it, please read this information. And, remember to check back as this information can change regularly.
Required Use of PIN
If you do not know your PIN, please call 1-800-992-3808
All international transactions, beyond the completely blocked countries, will require the use of your PIN. Because the list of blocked countries changes from time to time, please feel free to contact any location at any time to find out which ones are on the list.
For some time, we have asked you to let us know when you are traveling so that we can take steps to prevent interrupted usage of your card. Be sure to call any location, send us a Secure Message through Online Banking or our Mobile Banking app, or stop into a branch before you leave to let us know where you're headed. We'll need to know all of the states (or countries) you plan to visit, including any airport layovers and the dates that you will be traveling. Please note: we can only add travel notifications to your card during normal banking hours.
Do we have up-to-date contact information for you?
Contact us anytime to ensure that we have current phone numbers, including your mobile phone number. You can update this information at any time by stopping into a branch or sending us a Secure Message through Online Banking or our Mobile Banking app.