At Patriots Bank, we know your time is valuable – and your banking should be simple, secure, and convenient. Our enhanced digital banking experience is designed to meet your needs, whether you’re at home or on the go. With one platform for both personal and business banking, everything you need is in one place.
Your enhanced experience starts November 19, 2025!
Resources
Here you will find information to help you prepare for the digital banking upgrade, including instructions and answers to common questions. We encourage you to review these resources before the upgrade and check back for updates as we continue to share new information during the transition.
| Upgraded for How You Bank |
Get Started on the New Platform |
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Your Enhanced Experience
- Seamless experience across devices - Enjoy the same banking experience across all the devices you use to access your accounts.
- One unified platform - Access both personal and business accounts from a single login – no more switching between apps or juggling multiple user IDs.
- Enhanced security with two-factor authentication – Add an extra layer of protection with a secure sign-in process that includes a passcode.
What You Can Still Count On - Won't be Changing
- Account and routing numbers as well as debit and credit card numbers
- Account balances and transaction history
- Bill pay payee information
- Scheduled payments and internal transfers
- eStatement enrollment and settings
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How to Begin
- Where to Log In - Our website now has a single Login button on the top right of the landing page, or you can use the Patriots Bank Mobile app.
- Update or Install the App – Ensure the Patriots Bank Mobile app is installed and up to date on your mobile device. Depending on your phone settings, the app may update automatically. If it doesn’t update automatically, visit your app store and manually update the app.
- Log In Credentials – Use your existing user ID and password to sign in.
- Two-Factor Authentication – The first time you login in (or if signing on from a new device), you will receive a one-time passcode via text or phone call to verify your identity.
- FaceID and Fingerprint Recognition - Biometric sign-in will not work the first time you log in onto the new platform. After your initial login, you can re-enable your FaceID or Fingerprint Recognition in your app settings.
- Review Your Settings – After logging in, certain settings may need to be re-enabled including alerts, card controls, and transfers.
- Need Help? – Contact your local branch or visit our Digital Banking Page.
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WILL MY USER ID AND PASSWORD CHANGE?
No. You’ll continue to use your existing user ID and password.
- If you are unsure of your user ID, contact your local branch.
- If you are unsure of your password, select “Forgot Password” on the login screen and follow the prompts or contact your local branch.
- Business users: If you are unsure of your user ID or password, please call us at 913-856-8809
WHY DOES MY PHONE SAY THE MOBILE APP ISN'T SUPPORTED?
If you see a message stating that the app isn't supported, it may mean that your phone's software needs to be updated in your settings. After you update your device, try downloading or updating the app again.
WHEN IS THE DIGITAL BANKING UPGRADE TAKING PLACE?
The Digital Banking Upgrade will start on November 19th, 2025.
WHAT IF I SHARE MY LOGIN WITH SOMEONE?
The account will use the primary phone number associated with the account holder for the two-factor authentication process.
For shared accounts (e.g., spouses or small business owners), this may affect the login process. We recommend that each authorized user have their own login for a more secure experience.
To create a new personal account login, visit the digital banking website and enroll as a new user.
In order to create a business account login, contact your local branch for more information.
WHAT HAPPENS TO MY ALERTS AND CARD CONTROLS?
While most of your banking tools will transfer over, a few settings will need to be reestablished. This is a great opportunity to personalize your digital banking experience on the upgraded platform.
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Your bill payees and scheduled bill payments will transfer to the new platform. However, we recommend reviewing all scheduled payments after your first login.
DO I NEED TO DOWNLOAD A NEW MOBILE APP?
If you already use the Patriots Bank Mobile app, it may automatically update depending on your phone settings. If it doesn’t update automatically, visit your app store and manually update the app.
Business banking app users will need to download the Patriots Bank mobile app from the app store and delete the Patriots Bank Business app.
CAN I STILL USE THE OLD URL TO LOG IN TO DIGITAL BANKING?
No. The old URL will no longer work. For the best experience, update any saved bookmarks or favorites to your browser with the new login link.
Attention QuickBooks and Quicken Users!!!
We’re upgrading our Digital Banking systems to better serve you! This update will require that you make changes to your QuickBooks or Quicken software. Please take action to ensure a smooth transition. Conversion instructions are available below.
1st Action Date: November 17, 2025, by 12:00 PM
A data file backup and a final transaction download should be completed by this date and time. Please make sure to complete the final download before this date, as transaction history may not be available after the upgrade.
2nd Action Date: November 19th, 2025
This is the action date for the remaining steps on the conversion instructions. You will complete the deactivate/reactivate process of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.
Conversion Instructions
Quicken – Click Here(Opens in a new Window).
QuickBooks Desktop – Click Here(Opens in a new Window)
QuickBooks Online – Click Here(Opens in a new Window)
Intuit aggregation services may be interrupted for up to 3-5 business days. Users are encouraged to download a QFX/QBO file during this outage. The following services may not work during the outage:
· Quicken Win/Mac Express Web Connect
· QuickBooks Online Express Web Connect
Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.
